We offer standard and express shipping options. Delivery times and costs vary based on your location and the chosen shipping method.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the courier's tracking system.

Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on the destination.

Delivery times depend on your location and the shipping method selected. Standard shipping usually takes 5-7 business days, while express shipping takes 2-3 business days within the country.

If your order hasn't arrived within the estimated delivery time, please contact our customer support at Info@winscents.com with your order details.

We offer free standard shipping on orders over a certain amount. Please check our Shipping & Delivery page for the current threshold.

If you need to change your shipping address, please contact us immediately. We will do our best to accommodate your request if the order hasn't been shipped yet.

We accept returns within 30 days of purchase if the products are unused and in their original packaging. Please visit our Returns & Refunds page for more details.

To initiate a return or exchange, please contact our customer support at Info@winscents.com with your order details and the reason for the return or exchange.

Due to hygiene reasons, certain products like opened makeup items cannot be returned. Please check our Returns & Refunds page for a list of non-returnable items.

Once we receive your returned item, we will process it within 5-7 business days. Refunds will be issued to the original payment method.

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.

Yes, you can exchange an item for a different one if it is unused and in its original packaging. Please contact our customer support for assistance.

You can place an order by adding items to your cart and proceeding to checkout on our website. Follow the prompts to complete your purchase.

We accept various payment methods including credit/debit cards, PayPal, and other secure payment options.

If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate your request if the order hasn't been processed yet.

No, you can make a purchase as a guest. However, creating an account allows you to track your orders and receive exclusive offers.

Yes, we offer gift cards in various denominations. You can purchase them on our website.

Generally, only one discount code can be used per purchase unless otherwise specified in the promotion details.

We use advanced encryption and secure servers to protect your personal information. Please refer to our Privacy Policy for more details.

We collect information necessary for processing your orders, such as your name, address, email, and payment details. For more information, please read our Privacy Policy.

We do not share your personal information with third parties except for those necessary to fulfill your order, such as payment processors and shipping companies.

Yes, you can opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of our emails or by contacting customer support.

You can update your personal information by logging into your account on our website and editing your profile details.

Yes, we use cookies to enhance your shopping experience, track your preferences, and improve our website. Please refer to our Cookie Policy for more information.

Depending on your location, you may have certain privacy rights such as accessing, correcting, or deleting your personal information. Please refer to our Privacy Policy for more details on your rights and how to exercise them.